Employee Performance

Change employee behavior, identify key performers, and increase sales of the most profitable items at your business with Mobivity solutions.

It’s human nature to want to succeed and be recognized for our accomplishments. However, until now, motivating employees to do more and capture their success was a challenge. Mobivity has developed a simple way for you to change employee behavior, identify key performers and increase sales of the most profitable menu items.

The Key to Success Lies in Combining Objectives with Real-Time Analytics and Reporting

First, establish a baseline by examining existing sales trends – by time and product. SmartAnalytics can provide this information and much more. Once a baseline has been determined, the owner/operator can sit down with the manager to determine objectives. Mobivity recommends using S.M.A.R.T. goal setting; make the goals Specific, Measureable, Achievable, Relevant, and Time-based. For example: Increase unit sales by 5% over the next 30 days.

Next, communicate the goal and train employees how they can reach the goal through suggested selling. For example, asking the customer, at the point of purchase, if they want a large drink with their order. The financial impact of this small change in behavior will have a dramatic impact to your profits.

Smart franchisees find ways to tie performance back to employee behavior. This process will help identify star performers from average or below average employees. We recommend rewarding your stars – including cash bonuses or better shifts – and addressing the challenges with your under performers – additional training, changing roles, or termination.

Once you’ve started to increase sales, there are many other ways improving employee performance can will lead to increased profits. For example, monitoring employee performance and using predictive modeling can allow you to anticipate sales and suggest the right amount of product to prepare, and when to prepare it. This means employees are prepared and more productive during shifts, while the store lowers wastage and improves customer experience.

Mobivity’s SmartSuite will help you get better performance from your employees and help you improve the overall profitability of your restaurant.