Loyalty Sucks

By | Food for thought | No Comments
In today’s competitive business environment, cost cutting and streamlining your processes are crucial for survival. There’s one element of your business strategy that you could be overlooking as a drain on your bottom line - your loyalty program. Chances are you’ve got a traditional loyalty program. Unfortunately, traditional loyalty sucks....
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Ensuring All Your Guests are Presented with an Opportunity to Spend More

Ensuring All Your Guests are Presented with an Opportunity to Spend More (It’s Easier Than You Might Think)

By | Business | One Comment
When done right, presenting your customers with an up-sell opportunity creates increased satisfaction, improved retention, and (somewhat obviously) drives higher revenue. Up-selling builds stronger relationships with your customers – they feel catered to when you accommodate their needs by pitching the perfect service or recommending an exemplary product – assuming...
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