At Mobivity we have one goal, and one goal only – to bring our clients more customers, more often.

Our brand, business, and the service that we offer are all focused around one central theme – connection. We aid our clients in forming stronger connections with their customers, and using that connection to reduce downtime, boost foot traffic, and increase sales. We are taking over local area advertising and resurrecting the printed receipt to give our clients a new connection point with their customers, and each one of our employees is an incredibly huge part of this process. Mobivity is a team, a community, and a family. If you think that working alongside us is something you would be interested in, take a look at our available openings below.

Reports to Senior Director, Client Services

The Account Manager must successfully manage both internal and external client relationships. This position requires exceptional customer service and attention to detail as it is responsible for the day-to-day activities of national account management. The Account Manager serves as the primary inside contact for their clients and works to ensure products and services are delivered in a timely manner beyond client expectations. This role is responsible for building relationships, protecting revenue, and identifying opportunities for growth.

Specific Responsibilities

  • Work with national account clients to consistently evaluate benefits of new opportunities while monitoring current performance.
  • Partner with inside and outside sales teams to regularly evaluate client performance and identify new opportunities. Assist with artwork (design, content, and coordination) and work with graphic designers to get artwork and text proofs for clients.
  • Work closely with the client to ensure clear understanding of their campaigns and the end user expectations.
  • Manage the day to day relationships with existing clients while becoming their trusted partner.
  • Manage, create and suggest sales packages for reseller/agency clients. Training the reseller/Agency on not only how to use the products, but also how to sell and teach their clients how to use the products successfully.
  • Facilitate client education related to Mobivity products including options, processes, and end user satisfaction.
  • Build and maintain client relationships with proactive and measurable outbound calls to provide follow up and introduce new products.

General Responsibilities

  • Ability to build effective relationships.
  • Answer all incoming calls and emails from internal and external clients.
  • Ability to work company assigned hours for the position and additional hours if needed (regular and predictable attendance is required). Position is subject to spontaneous, unplanned face-to-face meetings and working closely with internal teams.
  • Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs.
  • Consistently enter all client information, processes, and documentation into appropriate CRM.
  • Organize job functions and work area to be able to effectively complete varied assignments within established time frames.
  • Additional duties as assigned.

Qualifications

Must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

Bachelor degree required or equivalent progressive customer service/professional experience. Minimum four years customer service/sales related environment.

Knowledge and Competencies

The following key competencies represent qualities, traits and behaviors that a successful employee will exhibit. This list is not all inclusive, as other qualities, traits and behaviors are desired.

  • Detail oriented.
  • Excellent communication ability to follow through on requests for information and select
    appropriate responses; good listening skills, paying attention to others’ communications to ensure understanding; seeking input and showing a genuine interest in others’ opinions, facilitating and sharing information within department and across departments.
  • Positive/optimistic – Can do, make things happen attitude (genuinely believe the organization can deliver and ability to strengthen client relationship).
  • Excellent time management and prioritization skills (self-directed and able to function at a high level without supervision).
  • Computer literate (Microsoft Office including Excel (spreadsheets), PowerPoint and project applications) and ability and willingness to learn how to use company software for reporting and data analysis.
  • Ability to organize and plan – Creating and meeting schedules, taking ownership, fully accountable and responsive to others. Carefully manages employees’ time as well as their own.
  • Ability to comprehend Mobivity products and processes and assist in the training of others.
  • Customer centric – Recognizing and promoting the importance of meeting customer needs – both inside and outside the organization. Resolving internal and external issues with sensitivity and cooperation.
  • Ability to use good judgment when making decisions while maintaining professionalism and emotional composure at all times.
  • Effective team leadership and team membership – sharing information with peers and managers; effectively working with people across departments and shifts and motivating team to accomplish company goals.
  • Ability to problem-solve and troubleshoot, identifying problems immediately and working collaboratively with team mates to effectively provide resolution (proactive approach).
  • Recognized by others as a champion and role model of all the core values.
  • Strong conflict management skills – understand the inevitability of conflict and working to resolve with sensitivity and tact, listening and seeking to understand and facilitating the resolution between parties.
  • Organizational commitment – Supporting management and organizational decisions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee is frequently required to sit for long periods of time, talk or hear. The employee is regularly required to stand, walk and occasionally stoop, kneel, or crouch and may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to focus. Ability to travel if necessary (10% domestic travel).

To apply, please click the button below and attach your resume and cover letter to the email.

Apply

Business to Business Inside Sales

Mobivity is looking for Inside Sales Representatives to join our team and aid us in providing clients with the technology and resources they need to create and maintain a successful and results-driven mobile campaign. This position consists of performing outbound sales calls to warm leads that need to be followed up on and closed, and does not consist of outbound cold calling.

Qualifications:

  • Strong telephone sales and verbal communication skills is a must.
  • Ability to interact with existing and prospective customers by phone.
  • Ability to adjust sales scripts to better target the needs and interests of specific companies.
  • Reliability is a must!
  • Positive attitude and a drive to win.

Compensation: Hourly plus commission.

Benefits: Health, Dental, and Vision.

To apply, please click the button below and attach your resume and cover letter to the email.

Apply